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troubleshooting

Troubleshooting

This section provides some basic info in regards to dealing with some common issues such as errors or blank pages.

When trying to access a page you get an error message or just a blank page, there are a few things you can try that may help in determining what the problem might be:

1. Login to your Etano Admin Panel and check the error logs, within the first 12 lines should provide a clue as to what the problem might be.

2. If you're just getting a blank page or unable to login to your Etano Admin Panel, you can try using Debug Mode.

In your includes/common.inc.php file locate this line:
define('_DEBUG_',0);
If you set it to 1 then refresh the problem page it should display some type of error on the screen which may provide a clue as to what the problem might be.

Important - Once you solve the problem don't forget to set debug back to 0 again.

Google reCaptcha Issues:

After activating Google reCaptcha you have an issue with users being able register and you get this type of error message:

The verification code doesn't match. Please enter the new code. 

If you look in your Admin error logs find the following error:

file_get_contents() [function.file-get-contents]: https:// wrapper is disabled in the server configuration by allow_url_fopen=0 

Your server php.ini file likely has the following 2 settings turned off, possibly for security reasons:
allow_url_fopen = On
allow_url_include = On

With the above settings turned off (disabled) basically means your server won't allow to you to get remote content via the Google API URL. If you're host is unable to turn these setting ON for you, then you will need to turn the Google reCaptcha off in the admin and use the alternate bot trap method instead.

To resolve an issue try searching the Datemill forums for the error you're getting as it's likely been addressed before. If you can't find a resolution try posting your problem and error messages in the forums and possibly someone will be able to offer you some assistance or suggestions.
troubleshooting.txt · Last modified: 2015/06/15 18:11 by admin